Payment by Check, Credit Card or Purchase Order
Q: When placing my order I received an error message stating that there has been an authorization failure. What went wrong?
A: Please double check that the credit card billing address and the shipping address you provide match and that you have correctly entered your credit card number and expiration date.
Q: We would like to pay by check but are unsure how that works. Can you bill us somehow?
A: If you wish to pay by check, simply indicate “payment by check or money order” when you reach Step 2 of 4 under the section entitled, Payment Details. Following Step 4 an invoice will be generated for you automatically. You will want to mail this invoice along with your check to the Public Treasury Institute .
Q: Is there a receipt when you pay by credit card?
A: Yes, following Step 4, a receipt will be automatically generated for you.
Q: Can you ship our order and then bill us?
A: Orders are shipped when your payment is received. If you wish to provide us a purchase order number, we will ship prior to payment being received. Simply follow Steps 1-4. Indicate, Payment by Check when you reach Step 2. During Step 4, there will be a section for comments, please provide us with your purchase order number. Please use the Invoice automatically generated to submit for processing your payment to us.
Q: Need a W-9 Form?
A: Please click here to obtain a completed W-9 form from the Institute.
Q: Is it safe to use my credit card on your site?
A: Shopping at PublicTreasuryInstitute.com is safe. Our site is protected by SSL encryption technology.
Q: What forms of payment do you accept?
A: We currently accept Visa and MasterCard as well as checks and money orders.
Shipping
Q: How long will it be before I receive my order?
A: Orders are mailed within 2-3 business days using media mail through the USPS. Once your order is shipped, you can expect to receive it in approximately one week. Please note that media mail does range between 3-14 days depending on the time of year and location.
Q: How do I expedite shipping?
A: To have your order shipped via Federal Express, please contact us at Info@PublicTreasuryInstitute.com or call (301) 229-6566 and provide your federal express number. If you are paying by credit card, your card will be charged our standard shipping fees for media mail.
Q: Do you ship to addresses outside the United States
A: We ship to all US States and Territories, Canada and Mexico . Sorry, we do not ship outside of North America at this time.
Discounts
Q: I am a member of the APT, how do I receive a discount?
A: All APT books offered in our bookstore are reduced by 15% for members of the Association of Public Treasurers of the United States and Canada . These discounts do not apply to members of state chapters of APT. To verify that you are a member in good standing, please write to www.aptusc.org.
Q: How do you purchase books to be used in conjunction with a seminar and are there discounts?
A: For bulk orders, please call the Public Treasury Institute at (301) 229-6566 or write to Info@PublicTreasuryInstitute to discuss the discounts and how to offer training using these publications.
